go access Vision Impairment Travel Pass (VITP)

The go access Vision Impairment Travel Pass (VITP) entitles the passholder to free travel on all Translink services across Queensland (excluding Airtrain), and qconnect bus services on North Stradbroke Island.

This pass can be used as a flash pass or you can use it to tap on and off at a card reader when entering/exiting fare gates at train stations. 

Eligibility

You need to be a Queensland resident and comply with one of the following:

  • hold a current Services Australia Pensioner Concession Card showing the code 'DSP'
  • hold a current Department of Veterans' Affairs Pensioner Concession Card showing the code "BLIND"
  • be assessed by a relevant medical professional as legally blind (requires visual acuity on the Snellen Scale after correction by suitable lenses of less than 6/60 in both eyes, or a field of vision constricted to 10 degrees or less of arc around central fixation in the better eye, irrespective of corrected visual acuity).

How to apply

  1. Download and complete the Vision Impairment Travel Pass Application form. A copy of the form can also be posted to you by calling 13 12 30.
     
  2. Post your application form and two passport photos (one of which must be certified) to: Vision Impairment Travel Pass Scheme
    Locked Bag 1414
    Dandenong South  VIC  3164
     
  3. Allow 15 days for your application to be processed. If you haven't received your pass within this time, please call us on 13 12 30.

Please ensure you read the product terms and conditions.

Replacement passes

If your pass has been lost, stolen or damaged, a replacement can be issued by calling us on 13 12 30. All damaged go access VITPs should be destroyed once the new card is received.

Renewing your pass

The VITP is valid for 10 years from the date of issue. Before your pass expires, we'll send you a renewal application to complete to the latest address we have on file.

The renewal form is also available online or you can request to have one posted to you by calling 13 12 30. You will need to provide two passport photos (one of which must be certified).

Please note: if your current VITP expired more than three months ago, you will need to re-apply for a new VITP.

Conditions of travel

  • You need to always carry your VITP with you while travelling and you must be able to show your pass when requested by a driver or authorised person.
  • You must also comply with the rest of the terms and conditions that you were provided with at the time you received your pass.

Using your VITP

  • If you have a go access VITP pass, you can tap on and off like a go card at rail stations in South East Queensland where fare gates are installed. This means you can be more independent and open fare gates at rail stations without needing assistance.
  • You may also use your pass to tap on and off at other train stations and on other services on the go card network should you wish to do so.
  • There is no requirement to tap on and off.
  • If you're unable to, or choose not to, tap on and/off, simply show your pass to an authorised person as you board a bus or ferry, or pass through a fare gate.

Register your pass

We recommend that you register your go access VITP. 

Registering your pass enables you to check your travel history online for journeys when you have chosen to 'tap on' and 'tap off'. It also assists us to better understand how to allocate transport services. 

You can register your go access VITP online or call us on 13 12 30.

Audio advice on using go access VITP

Our audio files contain frequently asked questions and have more information about how to obtain a new go access VITP card.

Travelling with a carer or companion

In Queensland, free travel is restricted to the pass holder only. However, companions may be eligible for the Queensland Government Companion Card program. This provides travel assistance to people who require lifelong attendant care.

For more information, see the Companion Card website or call 13QGOV (13 74 68).

Companion Card holders will need to request assistance from Queensland Rail staff to open the fare gates at train stations.

Travelling interstate using your go access VITP

Your VITP is accepted for travel in other states and territories on designated services.

It is important that you check with interstate transport authorities before travelling to receive information on your entitlements in other states and territories.

It is important to note that the go access VITP will not open fare gates in other jurisdictions as the ticketing systems are different in each jurisdiction.

When travelling interstate, you will need to show your go access VITP to a driver or authorised person when requested to do so.

Interstate vision impaired persons visiting Queensland

VITPs issued in other states or territories in Australia are valid for free travel in Queensland as per existing entitlements for Queensland-issued VITPs (refer above).

Passes issued in other states will not be able to open fare gates in Queensland.

More information

If you have any VITP-related questions, you can contact us online or by calling 13 12 30.

Vision Australia (call 1300 84 74 66) and Guide Dogs Queensland (call 1800 484 333) offer additional advice about using public transport, including how to use the go access VITP.

Front and back of go access VITP